One Awful Experiance With A Serta Mattress!

I bought this mattress 2.5 years ago and it still, has the 10 year warranty. The problem I have with this is that both sides of mattress are sinking while the center remains to be firm, when you are sleeping on the bed, it kinda feels like a hill. I Called the warranty representative and he came to our house house and advised that because there were some "stains" they could not do anything, therefore the warranty was voided.


We do have 3 children that sleep with us when ever they are scared or on stormy nights etc, and they did have a few minor accidents on the mattress. Though we clean them right away, it is a fact of life with kids. The stains are not what is causing this mattress to be defective. It is the bad quality of the springs on the side that are making it a defective mattress. Serta uses the excuse that the stains have ruined the medal springs which is what has led them to be defective.

This seems a bit extreme to me but that is exactly what he said. I'm just going to take it with a grain of salt and never ever buy a Serta product again. If you are reading this, I would recommend you read all teh warranties down to the print. They make it long and boring as well as using scattering usless words around but you should read all warranties down to the little print . By the way, when I bought the bed, the salesman said "10 year warrany, no exclusions".